Reservation Deposits
No-Hassle Reservations
At South Walton Golf Cart Rentals, we offer a simple, no-hassle reservation process. Customers can reserve a golf cart at any time by completing our rental agreement.
We understand that vacation plans can change, which is why we offer free cancellations when made at least 7 days before the scheduled delivery date.
- 7 or more days before delivery: Cancel your reservation at no charge.
- Less than 7 days before delivery: A $100 paperwork fee will apply.
Our goal is to make reserving a golf cart easy while allowing us to properly manage our rental inventory and scheduling.
Security Deposits
At South Walton Carts, we want your rental experience to be as easy and worry-free as possible. A $250 security deposit is required for all cart rentals. This amount is typically charged to your payment method within seven (7) days before your rental begins.
The security deposit helps cover any unexpected damage, unwarranted service calls, unpaid parking tickets, parking lot fines, or other violations that may occur during your rental.
Security Deposit Refund Requirements
We want every customer to receive their full security deposit back! To help ensure your deposit is refunded, please make sure:
- The cart is returned in the same condition as when you received it, with no new damage.
- No unwarranted service calls occur during your rental.
- All parking tickets, citations, and paid parking lot fines are paid in full.
- Confirmation of payment for any tickets or fines is provided when requested.
- Your original check-in photos are available if we need to verify any existing damage.
Damage Documentation
We encourage all customers to take clear photographs of their cart when it is delivered, including any existing scratches, dents, or damage. These photos help protect both you and our business.
If we notice damage after your rental, we may ask you to provide your original check-in photos to determine whether the damage was already present.
If the requested photos are unavailable or do not clearly show that the damage existed at delivery, your $250 security deposit may be withheld.
Parking Tickets and Fines
Please make sure all parking tickets, parking lot violations, and related fines are paid before leaving the area.
If you receive a ticket or fine during your rental, simply pay it and send us confirmation of payment.
Unpaid tickets or fines, or failure to provide confirmation of payment, will result in your security deposit being withheld.
Security Deposit Refund Timeline
After the last day (final day) of your rental, please allow seven (7) business days for us to review the cart’s condition, check for outstanding parking tickets, fines, damages, or unwarranted service calls, and process your security deposit refund if applicable.
Security deposits will be refunded after this review period has been completed and all refund requirements have been satisfied.
Our Goal
We appreciate you taking care of our carts and following the rental guidelines. Our goal is simple: provide a great rental experience and return your security deposit as smoothly as possible when all rental requirements have been met.
Rental Refunds
At South Walton Carts, we work hard to provide reliable carts and a great rental experience. We understand that plans can sometimes change, and we want our refund policies to be as clear and straightforward as possible.
Standard Rental Refund Policy
Once your cart has been delivered, no refunds, partial refunds, or discounts will be issued for unused rental time, early departures, changes in travel plans, or other circumstances, except as outlined below.
County-Declared State of Emergency
If the county declares a state of emergency that affects your rental, we understand that circumstances may be beyond your control. In these situations, we will review rental refunds on a case-by-case basis.
Any refund consideration will be based on the following:
- Timing of the emergency: When the county’s state of emergency took effect in relation to your rental dates.
- Rental time used: How much of your scheduled rental period you were able to use before the emergency affected your rental.
- Original rental price: Whether your reservation was booked at our standard rate or a discounted rate.
- Discounted rentals: Any discounts or promotional pricing already received will be factored into determining whether a refund is due and, if so, the amount.
- Cart pickup: Any approved refund will account for the service call required to retrieve the cart.
A county-declared state of emergency does not automatically guarantee a refund. Refund eligibility and amounts will be determined after reviewing the circumstances of each rental.
Security Deposit Refund Reminder
Please remember that your $250 security deposit is separate from your rental payment.
After the last day (final day) of your originally scheduled rental period, please allow seven (7) business days for us to review the cart’s condition, verify any outstanding tickets, fines, damages, or unwarranted service calls, and process your security deposit refund if applicable.
Early returns or emergency-related pickups do not change the security deposit review timeline.
Our Commitment
We appreciate your understanding of these policies. Our goal is to treat customers fairly while accounting for the time, equipment, transportation, and resources involved in providing your rental.
THANK YOU FOR CHOOSING SOUTH WALTON CARTS!!